Other products by PSTool Team
Support Zone
Accessing support area
You can view support area in demo mode pressing the button below. In this case you will not be able to download anything from there. Only browsing is allowed.
To access support area in full mode, download and install card driver for PSTooL protection card, then download and run Supporter software. Button there will lead you to support area.
PSTool Support Area Access FAQ
How to enter new support area?
Download latest version of Supporter software from www.pstool.net, start it and press "GO SUPPORT" button. Also you can enter support area from PSTool software by pressing the same button
Why did you change support system? Get all back!
Old support system will not be installed back. Users and administrators are more satisfied with new one
Very slow downloading
Approximate download speed per peer is 50Kb/s. If your download speed is slower, it seems, that your internet provider has too narrow connection to the direction of SETool support server location. Unfortunately, we cannot deal with this problem. You need to check your internet connection
Cannot connect to server/Cannot display page/Connection has been reset, mysql reports error, etc.
Maybe server is currently down. Please create one (only!) topic on official PSTool Support Forum and wait until support access will be restored. If such topic already exists, no need to even post in it. It is enough for us that it exists to pay attention to problem
Resuming downloads
Download resuming is supported. You should use it if possible. Please pay attention to the fact that several Download Managers are incorrectly use features of HTTP protocol, incrementing by this daily download counter by 2 instead of one. We checked FlashGet only. It is working fine. Cannot say something about the others.
Errors list explained
Your account is suspended by admin. Please contact your reseller.
Please contact your reseller. Don't spam forum. Contact your reseller first and do as he says.
This link is already used. Please relogin from software.
If you closed browser window, you need to relogin to support area from software only.
Please login from soft only
Please ensure you entered support exactly from software. If you did so, then probably the problem is in the fact, that your browser does not accept cookies. You need to set it up to allow cookies at least from setool.net. If you will still get this error with IE, download Mozilla FireFox, install it and make default browser: http://www.getfirefox.com.
Wrong IP. Please relogin from soft
Your IP is changed during browsing support area. Please relogin from software.
Please ensure also, that you don't use proxy server for internet surfing.
This session is expired. Please relogin from soft
Just relogin from software.
You have exceeded your today's download limit
Just wait for the next day for daily download limit to be reset.
